Refund Policy

Last updated: July 6, 2025

We want you to be satisfied with CheckMail1. If you're not happy with your purchase, we offer a straightforward refund process.

1. Credit Purchases

We offer a 7-day refund window for credit purchases under the following conditions:

The refund request is made within 7 days of purchase
No more than 10% of purchased credits have been used
This is your first refund request

2. How to Request a Refund

To request a refund, email us at [email protected] with:

Your account email address
Order ID or transaction reference
Reason for the refund request

We will process your request within 3 business days. Refunds are issued to the original payment method.

3. Non-Refundable Items

The following are not eligible for refunds:

Credits that have already been consumed (used for verifications)
Recharge codes that have been redeemed
Purchases older than 7 days
Accounts suspended for Terms of Service violations

4. Service Issues

If you experience a technical issue that results in credits being incorrectly deducted, please contact us. We will investigate and restore any credits lost due to service errors at our discretion.

5. Chargebacks

If you initiate a chargeback with your payment provider without first contacting us, we reserve the right to suspend your account pending resolution. We encourage you to contact us first — we're here to help.

6. Contact

Refund requests and questions: [email protected]

We aim to respond within 24 hours.